Terms and Conditions

Introduction and acceptance of terms
This document sets forth the terms and conditions ("Agreement") governing your use of the website and purchase of products from [Craft Zulu] ("we," "us," or "our"). By accessing or using our website, purchasing our products, or placing a custom order, you agree to be bound by these terms and conditions.

2. Product information
We create and sell handmade and custom items. Due to the nature of our products, minor imperfections or variations in size, color, texture, and finish may occur. By purchasing from us, you acknowledge and accept these natural variations inherent in handmade goods.

3. Custom orders

• Approval and payment: All custom orders must be confirmed via a design proof or detailed description. A non-refundable deposit of [e.g., 50%] of the total cost may be required before work begins. The final balance must be paid in full before the item is shipped.
• Design rights: While we welcome your input, we reserve the right to decline any design request at our discretion. We will not copy other artists' designs.
• Revisions: No Revisions are included in the custom order process."] Additional revisions may incur extra costs.

4. Intellectual property
All artwork, designs, and content created by [Craft Zulu] are our exclusive property and are protected by intellectual property laws. Any artwork, logos, or other materials you provide for a custom order must be your own or used with appropriate permission. You grant us the right to use images of your finished custom product for our portfolio and marketing, unless otherwise agreed upon.

5. Payment terms

• Pricing: All prices are subject to change without notice. Prices for custom orders are confirmed during the design approval process.
• Accepted payment methods: We accept [list accepted payment methods, e.g., Visa, MasterCard, PayPal].

6. Shipping and delivery

• Processing time: We will provide an estimated timeline for the creation and shipping of custom items. This is an estimate, and timelines may vary depending on the complexity of the order.
• Shipping damage: If your order arrives damaged, please follow our separate Return and Exchange policy for instructions. We will assist you with the claims process with the shipping carrier.

7. Returns, refunds, and cancellations

• Custom orders: All custom and personalized items are final sale and cannot be returned or exchanged due to the unique nature of the product.
• Cancellations: We reserve the right to cancel a custom order at our discretion. We will communicate the reason and refund any deposit paid. You can request a cancellation within [e.g., 24 hours] of placing an order, but may be subject to a fee.

8. Limitation of liability
In no event shall [Craft Zulu] be liable for any indirect, incidental, or consequential damages resulting from the use of our services or products. Our liability will not exceed the purchase price of the product.